This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this askfrankie.co (Site) or directly from you.
Please read the Privacy Policy carefully and contact us if you have any questions, our contact details are at the end of the Privacy Policy.
You providing us with personal information indicates that you have had sufficient opportunity to access the Privacy Policy and that you have read and accepted it.
If you do not wish to provide personal information to us, then you do not have to do so, however, it may affect your use of this Site or any products and services offered on it.
Collection of personal information
The type of information we collect may include
- name;
- contact details including email address and phone number;
- preferences and opinions;
- and any other information requested on this Site or otherwise requested by us or provided by you.
Your use of our Site: As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
Use of personal information
We collect and use the information for purposes including:
- to contact and communicate with you;
- for internal record keeping;
- for market research and business development including website development;
- marketing including direct marketing;
- to run competitions or offer additional benefits to you; and
- to send you promotional information about third parties that we think may be of interest to you.
If you are located in the European Economic Area (“EEA”), we may process your personal information for the above purposes when:
- you have consented to the use of your personal information, for example, we may seek to obtain your consent for our uses of cookies or similar technologies, or to send you marketing communications.
- we need your personal information to provide you with services and products requested by you, or to respond to your inquiries,
- we have a legal obligation to use your personal information, or
- we have a legitimate interest in using your personal information. In particular, we have a legitimate interest in using your personal information to ensure and improve the safety, security, and performance of our service, to anonymize personal information and carry out data analyses.
Disclosure of personal information
We may disclose personal information:
- for the purpose of providing information, products, services or marketing to customers;
- to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay
- for goods or services provided by us to them;
- to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
- to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follows this Privacy Policy regarding the handling of your personal information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information
Your rights and controlling your personal information
Choice and Consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our email database, or opt out of communications, please contact us at the details below.
Storage, Security, and Data Transfer
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss, and unauthorized access, modification and disclosure.
No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us or receive from us. The transmission and exchange of information
Sidekick Digital (Ask Frankie) is based in Australia. Personal information that we collect may be transferred
Cookies & Web Beacons
We may use cookies on this Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie.
We may use web beacons on this Site from time to time. Web beacons or clear gifs are small pieces of code placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Our Site may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.
Amendments
This Privacy Policy may be amended, including with changes, additions, and deletions, from time to time in our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check the Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
Privacy contact details:
For questions and notices, please contact us at:
Sidekick Digital Pty Ltd ACN 601 872 397
Level 3, 11 York Street, NSW, Australia, 2000
Phone: +61 2 6111 2090
Email: [email protected]
Last update: May 2019